Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
comfortable bed
scrumptious breakfast
dated rooms
moldy smell
7.4/10
Very good
Rooms
7.0
Location
9.3
Service
8.3
Dining
7.3
Guest reviews
7.4/10
based on 17 reviews
4/5
based on 3238 reviews
7.7
7.7/10 based on 1224 reviews
#4 of 9 hotels in Broadbeach based on Tripadvisor
Arthur
United Kingdom,
May
2024
8.6/10
The hotel had a great location, with clean and comfy rooms, friendly staff, and a nice dining experience. However, waiting time for room preparation and price might deter potential guests.
Rooms
7.0
The room was well-insulated, ensuring a quiet environment. The bed was very comfortable.
Service
9.0
The staff were extremely friendly and helpful, making the stay pleasant.
Location
10.0
The location was perfect, just a short walk to the beach and surrounded by convenient amenities.
Dining
8.0
The breakfast was scrumptious, with barista-made coffee, but it was a bit overpriced compared to local options.
Facilities
9.0
The hotel had two great restaurants and was exceptionally clean.
George
United Kingdom,
March
2024
8.2/10
I had a wonderful stay at the Sofitel on the Gold Coast. The rooms were clean and comfortable, making my stay very enjoyable. The staff were incredibly kind and professional. The location was fantastic with great restaurants nearby and just a short walk to the beach. However, I was a bit disappointed by the dining experience. Overall, I would highly recommend this hotel and will definitely be back. Thank you, Sofitel!
Rooms
8.0
The rooms were modern and very good, providing a comfortable stay.
Service
9.0
The service was excellent, the staff were friendly, professional, and very informative.
Location
9.0
The location was spot on, with great restaurants downstairs and just a 2-minute walk to the beach.
Dining
7.0
The dining experience was lovely overall, but there were delays in getting our orders, affecting the overall enjoyment.
Facilities
8.0
The facilities were wonderful, although there were occasional lapses in tidying up around the pool.
Adam
United Kingdom,
October
2023
7.4/10
I had a mixed experience at this hotel. On one hand, the bed was super comfy, the location was perfect with beach views, and the breakfast was absolutely delicious. On the other hand, the rooms felt very dated and had a strong mold smell on the balcony.
Rooms
6.0
The bed was very comfortable, and the breakfast was scrumptious, but the rooms were very dated with a moldy smell on the balcony.
Service
7.0
The staff were pleasant and helpful, but service overall felt lacking, especially just serving coffee to the tables.
Location
9.0
The hotel is brilliantly located in the heart of Broadbeach, close to restaurants, cafes, and the beach.
Dining
7.0
The dining options catered to every taste, but there were long waits to be seated and service could be slow.
Facilities
8.0
The hotel offers a range of facilities including room service and dry cleaning.